Overview
HeadShotCreate uses advanced AI to generate professional headshots. Because our products are digital files that cannot be returned once downloaded, we have a strict refund policy to prevent abuse while ensuring fairness for genuine issues.
Eligible Refund Situations
We will issue a refund or free redo if:
- The AI generation failed completely and produced no images.
- The results contain severe technical defects (e.g., severe facial distortion, missing features, or unrecognizable outputs) despite a high-quality input photo.
- You were charged multiple times for the same order due to a technical error.
Non-Refundable Situations
We cannot issue refunds if:
- You have already downloaded your headshots. Downloading the high-resolution images confirms your acceptance of the product.
- You simply don't like the style. AI generation involves some artistic interpretation. Subjective dissatisfaction with style, lighting, or background choices is not grounds for a refund.
- The input photo was poor quality. If your uploaded selfie was blurry, dark, obstructed, or low-resolution (against our guidelines), the AI results will reflect that quality.
- More than 7 days have passed since your purchase.
How to Request Support
If you believe you have a valid claim for a refund or redo under our Quality Guarantee:
- Contact us within 7 days of purchase.
- Include your order number or email used for purchase.
- Attach screenshots of the defective images or describe the technical issue clearly.
Processing Time
We review all requests manually within 24-48 hours. If approved, refunds are processed immediately and typically appear in your account within 5-10 business days depending on your bank.